The Region offers its expertise to develop European projects aimed at applying artificial intelligence to emergency situations.
The Region offers its expertise to develop European projects aimed at applying artificial intelligence to emergency situations.
The Region of Murcia aims to become an active partner in European pilot projects involving artificial intelligence, risk prediction, advanced geolocation, early warning systems, and next-generation 112 services.
Marcos Ortuño, the Regional Minister for the Presidency, Youth, External Action, and Emergencies, conveyed this intention to Cristina Lumbreras, Director of the European Emergency Number Association (EENA) 112 Europe, during a meeting held today. They also discussed the development of new technologies for emergency response and the strengthening of collaboration among public authorities, researchers, and specialists from across Europe.
A key focus of the meeting was the Region of Murcia’s offer to serve as a pioneer, project partner, and testing ground for the implementation and evaluation of new European technologies applied to emergency services.
This would allow the region to host cutting-edge pilot projects in vital areas such as artificial intelligence and predictive analytics for triage and advanced call management, thereby optimizing response times and the deployment of resources in the field.
This proposal is driven by the desire to "test today the technologies that could help us save lives and mitigate the damage caused by emergencies tomorrow," the Regional Minister emphasized.
The meeting with the head of 112 Europe also provided an opportunity to learn about solutions currently being developed in other countries and to analyze how they might enhance the operations of the Region of Murcia’s 112 service. This service is well-established and staffed by professionals with extensive experience managing extreme weather events (such as DANA storms and floods), wildfires, and heatwaves—expertise that the Regional Minister has made available to the European 112 network. In this regard, he noted that the Region of Murcia’s 112 Emergency Coordination Center model stands out for its effectiveness and responsiveness to complex incidents, particularly those resulting from extreme weather events and high temperatures.
Mobile network shutdown
Ortuño expressed the region's interest in "incorporating the best European solutions to respond more quickly, better coordinate resources, and offer greater safety to citizens," while taking into account key trends and technological innovations that will shape the sector's future across the EU.
Finally, the working session addressed the challenges posed by the imminent technological transition to the next generation of 112 services and the impact of shutting down 2G and 3G mobile networks. Emphasis was placed on the need to safeguard the resilience of emergency communications throughout the territory—especially in rural areas and regions with challenging terrain—as well as on advancing improvements to public alerts and developing a 112 service that is fully accessible to people with disabilities.